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I just purchased but did not receive my license information. Why?
When the order is completed your license information is displayed right in your browser. It should be printed out. An email is also sent as a second confirmation.
If that email address is not correct or there is a problem with your mail server the confirmation email may take longer to reach you or may be unable to reach you all together. Please check all your email accounts carefully for the email. SPAM filters are being used on just about all email accounts and often improperly catch emails from ecommerce sites. Please check your folder where emails that are flagged as spam are sent . This is usually a folder called "bulk", "junk", "spam", but it depends on your ISP.
Keep in mind that before we can help you we must receive the order as well, so if you order was not completed (you did not receive a confirmation number on screen) then you will need to re-place the order.
If you used a PayPal account to pay for the purchase and did not follow the PayPal instructions on the "Purchase Complete" page when ordering then your order will not be processed and you need to re-place it. The email address you provide on the PayPal screen must exactly match the email address on file with PayPal or the order will be declined.
If you specified a the wrong email address or have other concerns please contact us.
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