General Questions

 

I need another copy of my license information (name and ID code).  How can I obtain it?

 

What are the differences between your 3 "Designer Family" products?

 

Do you sell label and card stock?

 


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My license information does not work. What should I do?

When you place an order you receive the license information for the latest version of the product you select. There are several possible reasons for your ID code not working:

You are using an older or newer major version of the product you purchased. Your license information work with all minor versions of the major version you purchased. For example, if you purchased V7 your license information will work with 7.1, 7.2, etc but will not work with 8.x Conversely, if you purchased V8 you license information will work with 8.1, 8.2, etc, but will not work with 7.x Choose About on the Help menu within the software to determine the version then compare it to the version shown with your license information. For more information please see the I purchased a previous version of one of your products. Do I need to purchase the new version? link below.

You are not entering your name and ID code EXACTLY as it was given to you. Your name and ID code must be entered exactly. We recommend copying and pasting your name and ID code to avoid errors and tedious typing.

The date on your computer's clock is not set correctly. Before entering your license information be sure the date is set correctly. You can do this by double clicking on the time and or date in you system tray or notification area or by clicking on the Date and Time icon in Window's Control Panel.

A firewall or proxy server is stopping the software from reaching the Internet for activation. Disable any firewall or proxy then re-enter your license information. If you cannot disable the firewall or proxy please contact us for an alternate method of activation. If there is a MACHINE ID shown on the screen where you enter the license information be sure to include that in your email or we cannot provide an alternate method.

You ordered the wrong product. Contact us and we will advise you on how to order the correct product and receive a credit for the wrong product.


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 Questions about a Specific Product

 

The following resources are available to help answer your questions:

 

1. Frequently Asked Questions and Answers

2. Manuals

3. Tutorials   [Tips]

 

4. Important news about the latest versions.

 

5. Built-in help system

  • Choose Help Topics on the Help menu from within the program.  The help system includes details about every aspect of the product as well as How do I... sections which describe how to do common tasks.

6. Contact Ticket System

 

Tutorials

 

These tutorials show you step by step how to accomplish common tasks and they display right in your web browser.

 

Creating a new business card

  • This tutorial shows you how to create a new business card using the "Standard" option in the Design Wizard.
  • Applicable to: Business Card Designer Plus only.

Creating a new design

  • This tutorial shows you how to create a new design using the Design Wizard.
  • Applicable to: All products.

Modifying a design

  • This tutorial shows you how to modify a design once it is created.
  • Applicable to: All products.

Inserting and applying effects to a picture

  • This tutorial shows you how to insert a picture into your design and optionally apply effects to is, such as cropping, lightening, etc.
  • Applicable to: All products.

Creating a basic mailing label with the Design Wizard

  • This tutorial shows you how to create a mailing label with the Design Wizard.  It demonstrates how to link the address to a database and use the print preview.
  • Applicable to: LDPD and PDG only.

Filtering and sorting a linked database

  • This tutorial shows you how to link a design to a database and how to apply filters and sorting.
  • Applicable to: LDPD and PDG only.

Building a database field

  • This tutorial shows you how to link a text object to a fields in a database that is already linked.  If covers single fields and complex fields.
  • Applicable to: LDPD and PDG only.

Adding a database field to an existing design

  • This tutorial shows you how to add a database field to a design that is already linked to a database.
  • Applicable to: LDPD and PDG only.

 

* BCDP = Business Card Designer Plus
* LDPD = Label Designer Plus DELUXE
* PDG = Print Designer GOLD