Frequently Asked Questions and Answers


These FAQ's are provided to help answer your questions quickly and easily, without the need to wait for a response from our technical support staff.

Select a category:
Licensing | General | Journal

Enter a keyword and click Search:

Most Popular

I lost my license information (name and id code). What can I do?

Settings are not being saved and/or the program crashes.

How to re-install after a crash or purchasing a new computer?

What will I receive when I purchase a license?

How secure is the online order process?

My license information does not work. What should I do?

I just purchased but did not receive my license information. Why?

If I purchase a single user license can I install on more than one computer?

I sent a message but have not received a response. Why?

Need More Help or Have a Suggestion?


Contact Us





Printable Manual (PDF)