Frequently Asked Questions and Answers
These FAQ's are provided to help answer your questions quickly and easily, without the need to wait for a response from our technical support staff.
Select a category:
Licensing (7) | General (6) | Journal (8)
I purchased a previous version. Do I need to purchase the new version?
I cannot download or I cannot run the installer. How can I install?
I lost my license information (name and id code). What can I do?
How to re-install after a crash or purchasing a new computer?
What will I receive when I purchase a license?
How secure is the online order process?
My license information does not work. What should I do?
I just purchased but did not receive my license information. Why?
If I purchase a single user license can I install on more than one computer?
I sent a message but have not received a response. Why?
Need More Help or Have a Suggestion?
Online User Manual
Printable Manual (PDF)